Privacy Policy

1. Introduction

Mongkol ("we", "our", "the workshop") is a watch repair and restoration business located at 134 Ratchadamnoen Road, Si Phum, Chiang Mai 50200, Thailand. We are the data controller for the personal information described in this policy.

This Privacy Policy explains what personal data we collect from visitors to our website and from clients who contact or engage our services, how we use it, how long we keep it, and what rights you have in relation to it. We take the privacy of individuals seriously and handle personal data with appropriate care.

If you have any questions about this policy or how we handle your information, please contact us at [email protected].

2. Data We Collect

Information you provide directly

When you send us a message through the contact form on our website, we collect:

• Your name
• Your email address
• Your phone number (if you choose to include it)
• The content of your message, which may include descriptions of your watch

Information collected automatically

When you visit our website, our hosting provider may collect standard server log data including your IP address, browser type, pages visited, and visit duration. We may also use analytics cookies if you have consented to them.

Legal basis for processing

• Contractual necessity: To respond to service enquiries and provide watch repair services.
• Legitimate interests: To improve our website and understand how visitors use it.
• Consent: For optional analytics and preference cookies, where you have given consent via the cookie banner.

3. How We Use Your Data

• To respond to your service enquiry or question
• To manage the intake, servicing, and return of your watch
• To communicate with you during the service process (updates, questions, collection notification)
• To maintain internal service records for the watches we have worked on
• To improve our website based on analytics data (with consent)

We do not use your personal data for marketing without your explicit consent. We do not sell, rent, or trade personal data to any third party.

4. Data Sharing

We share personal data only in the following limited circumstances:

• Service providers: Our website host and email provider may process data on our behalf under appropriate data processing agreements. These providers are based in jurisdictions with adequate data protection standards.
• Legal requirements: Where required by Thai law or lawful authority, we may disclose information as required.

We do not sub-contract any watch repair work to third parties. Your watch and its associated information remain within our workshop.

5. Data Retention

Contact form enquiries are retained for up to 24 months to allow us to reference prior service history if you return. Service records (which watch was serviced, what work was done, timing figures) may be retained for up to 7 years for legitimate business record-keeping purposes under Thai law. You may request deletion at any time, subject to any legal retention obligations.

6. Data Protection Measures

• Website communications are protected via HTTPS encryption
• Access to internal records is restricted to workshop staff
• We use reputable, established hosting and email service providers
• In the event of a data breach affecting your personal data, we will notify you without undue delay where required by applicable law

7. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics. Cookie types and how to manage your preferences are explained in our Cookie Policy. You can change your cookie preferences at any time through that page.

8. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may request deletion of your data, subject to legal retention obligations.
• Restriction: You may ask us to limit how we use your data in certain circumstances.
• Data portability: You may request your data in a machine-readable format where technically feasible.
• Objection: You may object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

9. Third-Party Links

Our website may contain links to external sites such as Google Maps. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently received personal data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.